Customereye

XKGLOW

Auto Parts & Accessories • United Statesxkglow.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

67/100
4.40 ★ average rating · 663 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#10of 148
Top 7% · Top Tier
#1 (best)#148 (worst)
#8Peer
#9Peer
#10This company
#11Peer
#12Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral2%
  • Negative20%

Sentiment Balance

Covering September 2021 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 620 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2021.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
21.3%
Customer Support
14.0%
Delivery Shipping
12.9%
Loyalty
11.3%
Response Speed
10.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100
20/100
signal score
  • Built from a negative-review share of 19.5% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
71.8%
4
11.2%
3
8.0%
2
3.6%
1
5.4%

Based on 663 analyzed reviews. Sentiment is holding steady: 50.0% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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