Based on public reviews and response behavior.
100 reviews over 197 days (about 15 per month). Busiest month: 21% of reviews. Languages: en 98%, fr 2%.
These figures describe an earlier period, not the last 12 months.
Finance & Insurance average: score 64.0, rating 4.23 stars, reply rate 47.0%, over 2,796 ranked companies · benchmark 30 Oct 2026
Score
60.0
Industry average 64.0
4.0 below average
Rating
3.53
Industry average 4.23
0.70 below average
Reply rate
—
Industry average 47.0%
not measured
Not ranked
no reviews in the last 12 months
65% of reviews positive, 35% negative
Covering November 2023 — 21 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 62% of reviews in this period, with 38% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,796 ranked companies in Finance & Insurance (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.166 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 85% of reviews against an industry average of 47%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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