Zenith Home Improvements

Home & Living • United Kingdomwww.zenithhome.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

+66.7 vs. last month3.03 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#610of 675

Top 90% · Bottom Tier

#1 (best)#675 (worst)

#608Peer

#609Peer

#610This company

#611Peer

#612Peer

Overall Customer Sentiment

Below Average

61% of reviews positive, 38% negative

61%

positive

Positive61%
Neutral2%
Negative38%

Sentiment Balance

Covering January 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 583 reviews across the months with enough data to chart reliably (min 3/month), most recent: January 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.7%

Loyalty

16.8%

Product Quality

13.0%

Pricing

12.6%

Communication

10.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100

49/100

signal score

•Built from a negative-review share of 38.7% across this company's analyzed reviews.
•5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

40.2%

4★

9.5%

3★

4.7%

2★

4.7%

1★

41.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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