Zanussi

Home & Living • United Stateswww.zanussi.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

15/100

−16.7 vs. last month1.25 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#675of 675

Top 100% · Bottom Tier

#1 (best)#675 (worst)

#671Peer

#672Peer

#673Peer

#674Peer

#675This company

Overall Customer Sentiment

Below Average

15% of reviews positive, 84% negative

15%

positive

Positive15%
Neutral1%
Negative84%

Sentiment Balance

Covering December 2024 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 596 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.3%

Loyalty

15.3%

Problem Resolution

12.8%

Communication

12.2%

Product Quality

10.0%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 21.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 85.0% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

5.0%

4★

0.3%

3★

0.7%

2★

2.8%

1★

91.2%

Based on 600 analyzed reviews. Sentiment is slipping: 5.6% of reviews in the last three months were positive, compared with 16.7% in the three months before that.

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