YUPLAY

Gaming & Esports • United Stateswww.yuplay.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

58/100

−9.0 vs. last month4.71 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#62of 259

Top 24% · Top Tier

#1 (best)#259 (worst)

#60Peer

#61Peer

#62This company

#63Peer

#64Peer

Overall Customer Sentiment

Category Leader

62% of reviews positive, 36% negative

62%

positive

Positive62%
Neutral2%
Negative36%

Sentiment Balance

Covering September 2024 — 74 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 43% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Response Speed

20.5%

Pricing

18.2%

Delivery Shipping

12.1%

Customer Support

10.8%

Product Quality

10.4%

Most feedback concerns Response Speed.

The most common complaint theme is Communication, making up 1.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH54/100

54/100

signal score

•Built from a negative-review share of 49.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

89.3%

4★

4.2%

3★

0.3%

2★

0.8%

1★

5.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 93.6% of reviews in the last three months were positive, compared with 93.1% in the three months before that.

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