Yahoo

Software & Web Services • United Stateswww.yahoo.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

−8.8 vs. last month1.93 ★ average rating · 1,500 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#317of 363

Top 87% · Bottom Tier

#1 (best)#363 (worst)

#315Peer

#316Peer

#317This company

#318Peer

#319Peer

Overall Customer Sentiment

Below Average

25% of reviews positive, 73% negative

25%

positive

Positive25%
Neutral2%
Negative73%

Sentiment Balance

Covering August 2026 — 841 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 27% of reviews in this period, with 70% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,498 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Communication

26.8%

Loyalty

17.2%

Customer Support

15.6%

Problem Resolution

9.3%

Product Quality

8.5%

Most feedback concerns Communication.

The most common complaint theme is Communication, making up 26.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 72.5% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating

5★

16.4%

4★

3.1%

3★

4.7%

2★

8.5%

1★

67.4%

Based on 1,500 analyzed reviews. Sentiment is improving: 34.6% of reviews in the last three months were positive, compared with 4.0% in the three months before that.

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