Based on public reviews and response behavior.
600 reviews over 1,068 days (about 17 per month). Busiest month: 72% of reviews — one month dominates this sample.
Software & Web Services average: score 61.8, rating 4.15 stars, reply rate 34.4%, over 3,146 ranked companies · benchmark 23 Oct 2026
Score
31.3
Industry average 61.8
30.5 below average
Rating
2.84
Industry average 4.15
1.31 below average
Reply rate
—
Industry average 34.4%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
37% of reviews positive, 61% negative
Covering March 2020 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,146 ranked companies in Software & Web Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.102 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.276). Review the worst months in the trend data to identify specific operational or product issues.
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