Vital Records Now

Software & Web Services • United Statesvital-record.org

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

31/100

2.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#357of 363

Top 98% · Bottom Tier

#1 (best)#363 (worst)

#355Peer

#356Peer

#357This company

#358Peer

#359Peer

Overall Customer Sentiment

Below Average

37% of reviews positive, 61% negative

37%

positive

Positive37%
Neutral3%
Negative61%

Sentiment Balance

Covering March 2020 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 592 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2020.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.6%

Pricing

14.6%

Response Speed

13.3%

Customer Support

11.4%

Communication

11.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 21.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 69.7% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

34.3%

4★

8.7%

3★

6.8%

2★

6.7%

1★

43.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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