Customereye

BigCommerce

Software & Web Servicesbigcommerce.com

Review data last updated .

Based on public reviews and response behavior.

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238 reviews over 2,515 days (about 2.9 per month). Busiest month: 9% of reviews. Languages: en 98%, it 1%, fr 0%.

Overall Score

31/100
2.18 ★ average rating · 238 reviews
31/100 from 238 reviews over 32 months, moderate confidence.

Software & Web Services average: score 60.3, rating 4.04 stars, reply rate 35.6%, over 2,348 ranked companies · benchmark 1 Nov 2026

Score

31.2

Industry average 60.3

29.1 below average

Rating

2.18

Industry average 4.04

1.86 below average

Reply rate

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Industry average 35.6%

not measured

Competitive Performance Rank

Among ranked Software & Web Services companies

#2222of 2348 ranked in Software & Web Services
Top 95% · Bottom Tier
#1 (best)#2348 (worst)
#2220Peer
#2221Peer
#2222This company
#2223Peer
#2224Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

40% of reviews positive, 59% negative

40%
positive
  • Positive40%
  • Neutral1%
  • Negative59%

Sentiment Balance

Covering July 2026 — 8 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 63% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Communication
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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