Based on public reviews and response behavior.
200 reviews over 611 days (about 10 per month). Busiest month: 12% of reviews. Languages: en 84%, de 7%, fr 4%.
Home & Living average: score 67.0, rating 4.46 stars, reply rate 45.0%, over 5,958 ranked companies · benchmark 17 Oct 2026
Score
61.2
Industry average 67.0
5.8 below average
Rating
2.40
Industry average 4.46
2.06 below average
Reply rate
—
Industry average 45.0%
not measured
Among ranked Home & Living companies
Only companies with enough recent, scoreable reviews are ranked.
39% of reviews positive, 62% negative
Covering July 2026 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 5,958 ranked companies in Home & Living (benchmark 17 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.110 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 94% of reviews against an industry average of 45%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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