clayton Horsnell

Home & Living • United Kingdomwww.tradeplumbing.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

49/100

4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#488of 675

Top 72% · Mid Pack

#1 (best)#675 (worst)

#486Peer

#487Peer

#488This company

#489Peer

#490Peer

Overall Customer Sentiment

Mid Pack

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 576 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.5%

Customer Support

16.5%

Product Quality

14.4%

Response Speed

12.3%

Pricing

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH49/100

49/100

signal score

•Built from a negative-review share of 30.0% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

73.8%

4★

8.3%

3★

4.8%

2★

3.2%

1★

9.8%

Based on 600 analyzed reviews. Sentiment is slipping: 57.1% of reviews in the last three months were positive, compared with 63.6% in the three months before that.

Unlock full insights