Customereye

Xero

Professional Services • United Kingdomwww.xero.com

Review data last updated .

Based on public reviews and response behavior.

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878 reviews over 5,522 days (about 4.8 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

61/100
−0.8 vs. last month3.20 ★ average rating · 878 reviews
61/100 from 878 reviews over 31 months, high confidence.

Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 24 Oct 2026

Score

61.2

Industry average 66.2

5.0 below average

Rating

3.20

Industry average 4.38

1.18 below average

Reply rate

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Industry average 42.8%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#911of 1436 ranked in Professional Services
Top 63% · Mid Packup 115 from last month
#1 (best)#1436 (worst)
#909Peer
#910Peer
#911This company
#912Peer
#913Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

52% of reviews positive, 46% negative

52%
positive
  • Positive52%
  • Neutral2%
  • Negative46%

Sentiment Balance

Covering September 2026 — 42 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Onboarding
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Customer Support
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Product Quality
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Loyalty
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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