Based on public reviews and response behavior.
4,312 reviews over 4,353 days (about 30 per month). Busiest month: 16% of reviews. Languages: en 79%, unknown 19%, fr 1%.
Gaming & Esports average: score 59.0, rating 4.16 stars, reply rate 25.6%, over 1,050 ranked companies · benchmark 23 Oct 2026
Score
38.6
Industry average 59.0
20.4 below average
Rating
3.16
Industry average 4.16
1.00 below average
Reply rate
—
Industry average 25.6%
not measured
Among ranked Gaming & Esports companies
Only companies with enough recent, scoreable reviews are ranked.
52% of reviews positive, 47% negative
Covering September 2026 — 409 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 56% negative and 2% neutral.
Share of theme mentions
Themes extracted from 4,312 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,050 ranked companies in Gaming & Esports (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around pricing scores -0.136 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.156). Review the worst months in the trend data to identify specific operational or product issues.
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