Xbox

Gaming & Esports • United Stateswww.xbox.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−4.0 vs. last month3.04 ★ average rating · 2,100 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#251of 259

Top 97% · Bottom Tier

#1 (best)#259 (worst)

#249Peer

#250Peer

#251This company

#252Peer

#253Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 52% negative

46%

positive

Positive46%
Neutral3%
Negative52%

Sentiment Balance

Covering August 2026 — 505 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 43% of reviews in this period, with 55% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,100 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Problem Resolution

17.7%

Loyalty

17.4%

Communication

16.7%

Product Quality

14.4%

Customer Support

13.4%

Most feedback concerns Problem Resolution.

The most common complaint theme is Problem Resolution, making up 17.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH58/100

58/100

signal score

•Built from a negative-review share of 51.6% across this company's analyzed reviews.
•8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

41.5%

4★

5.8%

3★

7.1%

2★

6.6%

1★

39.0%

Based on 2,100 analyzed reviews. Sentiment is improving: 55.9% of reviews in the last three months were positive, compared with 46.8% in the three months before that.

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