Woven

Home & Living • U.S. Virgin Islandswww.woven.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

41/100

3.28 ★ average rating · 670 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#612of 675

Top 91% · Bottom Tier

#1 (best)#675 (worst)

#610Peer

#611Peer

#612This company

#613Peer

#614Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 41% negative

58%

positive

Positive58%
Neutral1%
Negative41%

Sentiment Balance

Covering June 2026 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 634 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.8%

Product Quality

14.0%

Customer Support

13.9%

Loyalty

12.4%

Response Speed

10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 18.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 40.7% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

44.5%

4★

11.5%

3★

5.1%

2★

5.7%

1★

33.3%

Based on 670 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 41.7% in the three months before that.

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