Pillowcompany

Home & Living • Scottsdalewww.pillowcompany.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

2.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#648of 675

Top 96% · Bottom Tier

#1 (best)#675 (worst)

#646Peer

#647Peer

#648This company

#649Peer

#650Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 54% negative

43%

positive

Positive43%
Neutral3%
Negative54%

Sentiment Balance

Covering October 2019 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 33% negative and 17% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 579 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2019.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.4%

Communication

17.4%

Loyalty

12.9%

Customer Support

11.9%

Pricing

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 23.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH64/100

64/100

signal score

•Built from a negative-review share of 44.0% across this company's analyzed reviews.
•13 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.5avg rating

5★

23.5%

4★

9.3%

3★

8.5%

2★

8.3%

1★

50.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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