Customereye

Wool and the Gang

Hobbies & Arts • United Kingdomwww.woolandthegang.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
+11.3 vs. last month4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#304of 467
Top 65% · Mid Pack
#1 (best)#467 (worst)
#302Peer
#303Peer
#304This company
#305Peer
#306Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%
positive
  • Positive83%
  • Neutral1%
  • Negative16%

Sentiment Balance

Covering December 2024 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.2%
Delivery Shipping
17.9%
Customer Support
12.1%
Response Speed
12.1%
Onboarding
11.7%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • Built from a negative-review share of 17.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.7%
4
6.5%
3
4.8%
2
4.2%
1
7.8%

Based on 600 analyzed reviews. Sentiment is slipping: 78.1% of reviews in the last three months were positive, compared with 92.3% in the three months before that.

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