Based on public reviews and response behavior.
144 reviews over 56 days (about 78 per month). Busiest month: 58% of reviews — one month dominates this sample. Languages: en 97%, unknown 1%, fr 1%.
Hobbies & Arts average: score 65.6, rating 4.46 stars, reply rate 31.7%, over 1,921 ranked companies · benchmark 30 Oct 2026
Score
72.7
Industry average 65.6
7.1 above average
Rating
4.56
Industry average 4.46
0.10 above average
Reply rate
—
Industry average 31.7%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
87% of reviews positive, 13% negative
Covering August 2026 — 84 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 11% negative and 1% neutral.
Based on 2 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 144 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,921 ranked companies in Hobbies & Arts (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.185 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 82% of reviews against an industry average of 32%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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