Customereye

Brewers Decorator Centres

Hobbies & Arts • United Kingdomwww.brewers.co.uk

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

67/100
+4.3 vs. last month4.79 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#95of 467
Top 20% · Top Tier
#1 (best)#467 (worst)
#93Peer
#94Peer
#95This company
#96Peer
#97Peer

Overall Customer Sentiment

Category Leader

81% of reviews positive, 16% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative16%

Sentiment Balance

Covering December 2024 — 75 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.2%
Delivery Shipping
21.8%
Product Quality
15.5%
Response Speed
11.1%
Pricing
9.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • •Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
91.2%
4★
3.5%
3★
1.5%
2★
0.7%
1★
3.2%

Based on 601 analyzed reviews. Sentiment is holding steady: 95.9% of reviews in the last three months were positive, compared with 96.6% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis