Woofs

Pet Products & Supplies • United Kingdomwww.woofs.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+13.3 vs. last month4.62 ★ average rating · 531 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#176of 263

Top 67% · Mid Pack

#1 (best)#263 (worst)

#174Peer

#175Peer

#176This company

#177Peer

#178Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 16% negative

83%

positive

Positive83%
Neutral1%
Negative16%

Sentiment Balance

Covering October 2024 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 518 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.4%

Product Quality

21.5%

Response Speed

15.3%

Customer Support

12.6%

Loyalty

10.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM44/100

44/100

signal score

•Built from a negative-review share of 22.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.6%

4★

6.2%

3★

2.1%

2★

1.3%

1★

5.8%

Based on 531 analyzed reviews. Sentiment is slipping: 87.0% of reviews in the last three months were positive, compared with 94.1% in the three months before that.

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