Customereye

Thefrazersgroup

Pet Products & Supplies • United Kingdomthefrazersgroup.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
−16.1 vs. last month4.79 ★ average rating · 487 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#62of 263
Top 24% · Top Tier
#1 (best)#263 (worst)
#60Peer
#61Peer
#62This company
#63Peer
#64Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 18% negative

79%
positive
  • Positive79%
  • Neutral3%
  • Negative18%

Sentiment Balance

Covering October 2024 — 17 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 24% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 473 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.6%
Customer Support
18.5%
Product Quality
17.2%
Response Speed
13.9%
Loyalty
10.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 43.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
91.2%
4
4.1%
3
1.0%
2
0.2%
1
3.5%

Based on 487 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 97.8% in the three months before that.

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