Customereye

Thefrazersgroup

Pet Products & Supplies • United Kingdomthefrazersgroup.com

Review data last updated .

Based on public reviews and response behavior.

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155 reviews over 451 days (about 10 per month). Busiest month: 13% of reviews. Languages: en 100%.

Overall Score

47/100
−51.9 vs. last month4.57 ★ average rating · 155 reviews
47/100 from 155 reviews over 16 months, moderate confidence.

Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026

Score

46.8

Industry average 63.3

16.5 below average

Rating

4.57

Industry average 4.23

0.34 above average

Reply rate

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Industry average 36.0%

not measured

Competitive Performance Rank

Among ranked Pet Products & Supplies companies

#992of 1132 ranked in Pet Products & Supplies
Top 88% · Bottom Tierdown 56 from last month
#1 (best)#1132 (worst)
#990Peer
#991Peer
#992This company
#993Peer
#994Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

72% of reviews positive, 27% negative

72%
positive
  • Positive72%
  • Neutral1%
  • Negative27%

Sentiment Balance

Covering September 2026 — 4 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Customer Support
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Product Quality
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Response Speed
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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