Wix

Software & Web Services • United Stateswww.wix.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

−8.1 vs. last month3.00 ★ average rating · 2,325 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#342of 363

Top 94% · Bottom Tier

#1 (best)#363 (worst)

#340Peer

#341Peer

#342This company

#343Peer

#344Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 55% negative

43%

positive

Positive43%
Neutral2%
Negative55%

Sentiment Balance

Covering August 2026 — 48 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 38% of reviews in this period, with 60% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 2,313 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

15.4%

Loyalty

14.3%

Onboarding

13.0%

Communication

12.6%

Product Quality

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 15.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH65/100

65/100

signal score

•Built from a negative-review share of 54.8% across this company's analyzed reviews.
•45 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating

5★

38.0%

4★

8.5%

3★

6.9%

2★

8.4%

1★

38.2%

Based on 2,325 analyzed reviews. Sentiment is improving: 69.9% of reviews in the last three months were positive, compared with 44.0% in the three months before that.

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