Based on public reviews and response behavior.
600 reviews over 124 days (about 147 per month). Busiest month: 38% of reviews.
Automotive & Mobility average: score 63.6, rating 4.30 stars, reply rate 40.8%, over 2,208 ranked companies · benchmark 13 Oct 2026
Score
47.2
Industry average 63.6
16.4 below average
Rating
4.41
Industry average 4.30
0.11 above average
Reply rate
—
Industry average 40.8%
not measured
Among ranked Automotive & Mobility companies
Only companies with enough recent, scoreable reviews are ranked.
72% of reviews positive, 26% negative
Covering September 2024 — 72 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 24% negative and 6% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,208 ranked companies in Automotive & Mobility (benchmark 13 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.187 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.137). Review the worst months in the trend data to identify specific operational or product issues.
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