Based on public reviews and response behavior.
82 reviews over 1,601 days (about 1.6 per month). Busiest month: 13% of reviews. Languages: en 100%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
59.8
Industry average 63.3
3.5 below average
Rating
4.83
Industry average 4.23
0.60 above average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 10% negative
Covering October 2023 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Share of theme mentions
Themes extracted from 82 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 2% of reviews against an industry average of 36%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Product Quality" is the strongest recurring theme in the reviews: 53 mentions with a sentiment score of 94.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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