Based on public reviews and response behavior.
1,512 reviews over 2,959 days (about 16 per month). Busiest month: 6% of reviews. Languages: en 90%, unknown 9%, es 0%.
Pet Products & Supplies average: score 63.3, rating 4.23 stars, reply rate 36.0%, over 1,132 ranked companies · benchmark 23 Oct 2026
Score
59.8
Industry average 63.3
3.5 below average
Rating
4.76
Industry average 4.23
0.53 above average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Pet Products & Supplies companies
Only companies with enough recent, scoreable reviews are ranked.
84% of reviews positive, 15% negative
Covering July 2026 — 28 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 14% negative and 4% neutral.
Share of theme mentions
Themes extracted from 1,512 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,132 ranked companies in Pet Products & Supplies (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.147). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 642 mentions with a sentiment score of 85.35/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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