Based on public reviews and response behavior.
600 reviews over 437 days (about 42 per month). Busiest month: 12% of reviews.
Cosmetics & Fragrance average: score 60.6, rating 4.30 stars, reply rate 37.0%, over 380 ranked companies · benchmark 6 Oct 2026
Score
72.3
Industry average 60.6
11.7 above average
Rating
4.69
Industry average 4.30
0.39 above average
Reply rate
—
Industry average 37.0%
not measured
Among ranked Cosmetics & Fragrance companies
Only companies with enough recent, scoreable reviews are ranked.
90% of reviews positive, 10% negative
Covering August 2024 — 26 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 8% negative and 4% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Included in the full report
Unlock the full report — $4.99Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 380 ranked companies in Cosmetics & Fragrance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.102 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 72.3 places the company in the top quarter of about 400 ranked Cosmetics & Fragrance companies (75th percentile: 70). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
