Customereye

Wigfever

Cosmetics & Fragrance • United Stateswww.wigfever.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

72/100
−1.3 vs. last month4.69 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#18of 191
Top 9% · Top Tier
#1 (best)#191 (worst)
#16Peer
#17Peer
#18This company
#19Peer
#20Peer

Overall Customer Sentiment

Category Leader

90% of reviews positive, 10% negative

90%
positive
  • Positive90%
  • Neutral0%
  • Negative10%

Sentiment Balance

Covering August 2024 — 26 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 8% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.3%
Product Quality
20.0%
Loyalty
14.9%
Response Speed
12.2%
Customer Support
10.0%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • •Built from a negative-review share of 11.7% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
90.3%
4★
2.0%
3★
0.7%
2★
0.5%
1★
6.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 92.2% of reviews in the last three months were positive, compared with 92.7% in the three months before that.

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