Customereye

Parfum Enligne

Cosmetics & Fragrance • Canadaparfumenligne.ca

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

38/100
+38.6 vs. last month4.69 ★ average rating · 300 reviews

Competitive Performance Rank

Among fully-analyzed Cosmetics & Fragrance companies

#182of 191
Top 95% · Bottom Tier
#1 (best)#191 (worst)
#180Peer
#181Peer
#182This company
#183Peer
#184Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 53% negative

47%
positive
  • Positive47%
  • Neutral0%
  • Negative53%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 275 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.1%
Response Speed
22.8%
Product Quality
18.0%
Pricing
14.4%
Customer Support
8.2%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM45/100
45/100
signal score
  • •Built from a negative-review share of 52.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5★
88.3%
4★
4.0%
3★
1.3%
2★
1.0%
1★
5.3%

Based on 300 analyzed reviews. Sentiment is improving: 97.0% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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