whybuynew

Media & Content • United Stateswww.whybuynew.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

+66.7 vs. last month4.79 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#65of 172

Top 38% · Upper Half

#1 (best)#172 (worst)

#63Peer

#64Peer

#65This company

#66Peer

#67Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral2%
Negative14%

Sentiment Balance

Covering August 2023 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

18.7%

Product Quality

16.9%

Customer Support

16.0%

Loyalty

13.3%

Response Speed

12.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100

37/100

signal score

•Built from a negative-review share of 21.7% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.0%

4★

3.8%

3★

0.8%

2★

1.3%

1★

3.0%

Based on 600 analyzed reviews. Sentiment is slipping: 33.3% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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