Customereye

BookBaby

Media & Content • United Statesbookbaby.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

64/100
+5.5 vs. last month4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#29of 172
Top 17% · Top Tier
#1 (best)#172 (worst)
#27Peer
#28Peer
#29This company
#30Peer
#31Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering September 2024 — 42 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
23.3%
Product Quality
16.2%
Onboarding
11.6%
Loyalty
10.5%
Delivery Shipping
9.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100
35/100
signal score
  • •Built from a negative-review share of 25.0% across this company's analyzed reviews.
  • •5 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
75.3%
4★
10.7%
3★
5.7%
2★
2.2%
1★
6.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.1% of reviews in the last three months were positive, compared with 90.7% in the three months before that.

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