OnlineBookClub

Media & Content • United Stateswww.onlinebookclub.org

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

52/100

+14.5 vs. last month4.43 ★ average rating · 525 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#86of 172

Top 50% · Upper Half

#1 (best)#172 (worst)

#84Peer

#85Peer

#86This company

#87Peer

#88Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 20% negative

80%

positive

Positive80%
Neutral1%
Negative20%

Sentiment Balance

Covering September 2024 — 16 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 19% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 509 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

19.4%

Customer Support

17.2%

Loyalty

12.9%

Pricing

11.2%

Onboarding

8.7%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 7.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM25/100

25/100

signal score

•Built from a negative-review share of 21.3% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating

5★

79.4%

4★

5.7%

3★

3.0%

2★

2.1%

1★

9.7%

Based on 525 analyzed reviews. Sentiment is holding steady: 79.3% of reviews in the last three months were positive, compared with 77.8% in the three months before that.

Unlock full insights