Customereye

White Fox Boutique

Apparel & Fashion • Australiawww.whitefoxboutique.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

41/100
−8.3 vs. last month3.45 ★ average rating · 726 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#292of 330
Top 88% · Bottom Tier
#1 (best)#330 (worst)
#290Peer
#291Peer
#292This company
#293Peer
#294Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering May 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 693 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
18.9%
Delivery Shipping
17.4%
Communication
12.6%
Loyalty
11.4%
Response Speed
11.3%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 17.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100
74/100
signal score
  • Built from a negative-review share of 39.1% across this company's analyzed reviews.
  • 11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.5avg rating
5
56.6%
4
3.0%
3
3.2%
2
2.9%
1
34.3%

Based on 726 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis