Based on public reviews and response behavior.
Among fully-analyzed Apparel & Fashion companies
59% of reviews positive, 39% negative
Covering May 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Showing 693 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2025.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
The most common complaint theme is Delivery Shipping, making up 17.4% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 726 analyzed reviews. Sentiment is slipping: 25.0% of reviews in the last three months were positive, compared with 33.3% in the three months before that.