Customereye

CRAFTD London

Apparel & Fashionuk.craftdlondon.com

Review data last updated .

Based on public reviews and response behavior.

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199 reviews over 90 days (about 67 per month). Busiest month: 37% of reviews. Languages: en 93%, de 4%, it 2%.

Overall Score

59/100
Short observation window (90 days)
−12.3 vs. last month3.21 ★ average rating · 199 reviews
59/100 from 199 reviews over 4 months, moderate confidence. trend not shown: window under six months.

Apparel & Fashion average: score 62.4, rating 4.23 stars, reply rate 40.7%, over 1,409 ranked companies · benchmark 3 Oct 2026

Score

58.7

Industry average 62.4

3.7 below average

Rating

3.21

Industry average 4.23

1.02 below average

Reply rate

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Industry average 40.7%

not measured

Competitive Performance Rank

Among ranked Apparel & Fashion companies

#821of 1409 ranked in Apparel & Fashion
Top 58% · Mid Pack
#1 (best)#1409 (worst)
#819Peer
#820Peer
#821This company
#822Peer
#823Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

58% of reviews positive, 42% negative

58%
positive
  • Positive58%
  • Neutral1%
  • Negative42%

Sentiment Balance

Covering September 2026 — 43 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 44% of reviews in this period, with 56% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
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Product Quality
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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