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Professional Services • United Stateswww.web.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

+33.4 vs. last month3.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#467of 517

Top 90% · Bottom Tier

#1 (best)#517 (worst)

#465Peer

#466Peer

#467This company

#468Peer

#469Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%

positive

Positive64%
Neutral2%
Negative34%

Sentiment Balance

Covering September 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 540 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.2%

Product Quality

13.0%

Loyalty

12.8%

Problem Resolution

10.5%

Pricing

9.5%

Most feedback concerns Customer Support.

The most common complaint theme is Loyalty, making up 12.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH63/100

63/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating

5★

61.0%

4★

3.3%

3★

1.3%

2★

2.2%

1★

32.2%

Based on 600 analyzed reviews. Sentiment is slipping: 41.2% of reviews in the last three months were positive, compared with 52.8% in the three months before that.

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