Adobe

Professional Services • United Stateswww.adobe.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−3.0 vs. last month2.31 ★ average rating · 1,850 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#468of 517

Top 91% · Bottom Tier

#1 (best)#517 (worst)

#466Peer

#467Peer

#468This company

#469Peer

#470Peer

Overall Customer Sentiment

Below Average

32% of reviews positive, 66% negative

32%

positive

Positive32%
Neutral2%
Negative66%

Sentiment Balance

Covering August 2026 — 80 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 64% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,850 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Pricing

20.9%

Customer Support

15.8%

Loyalty

14.0%

Product Quality

10.4%

Communication

9.9%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 20.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH76/100

76/100

signal score

•Built from a negative-review share of 66.4% across this company's analyzed reviews.
•54 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

28.1%

4★

3.1%

3★

2.8%

2★

3.7%

1★

62.3%

Based on 1,850 analyzed reviews. Sentiment is improving: 53.6% of reviews in the last three months were positive, compared with 47.8% in the three months before that.

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