Customereye

UK Business Supplies

Professional Services • United Kingdomwww.ukbusinesssupplies.co.uk

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

51/100
4.68 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#335of 517
Top 65% · Mid Pack
#1 (best)#517 (worst)
#333Peer
#334Peer
#335This company
#336Peer
#337Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering June 2024 — 7 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.9%
Customer Support
16.0%
Product Quality
15.5%
Response Speed
14.4%
Loyalty
11.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100
49/100
signal score
  • Built from a negative-review share of 33.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.5%
4
5.2%
3
0.7%
2
1.3%
1
5.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 44.4% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis