Customereye

Pact

Apparel & Fashion • United Stateswww.wearpact.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

55/100
+3.1 vs. last month4.50 ★ average rating · 602 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#140of 330
Top 42% · Upper Half
#1 (best)#330 (worst)
#138Peer
#139Peer
#140This company
#141Peer
#142Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral0%
  • Negative15%

Sentiment Balance

Covering October 2024 — 6 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
21.3%
Delivery Shipping
13.8%
Product Quality
12.9%
Loyalty
12.8%
Problem Resolution
10.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • •Built from a negative-review share of 14.8% across this company's analyzed reviews.
  • •2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5★
84.7%
4★
1.7%
3★
1.7%
2★
2.5%
1★
9.5%

Based on 602 analyzed reviews. Sentiment is slipping: 73.7% of reviews in the last three months were positive, compared with 81.8% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis