Customereye

EShakti

Apparel & Fashion • United Stateseshakti.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

33/100
+27.5 vs. last month2.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Apparel & Fashion companies

#320of 330
Top 97% · Bottom Tier
#1 (best)#330 (worst)
#318Peer
#319Peer
#320This company
#321Peer
#322Peer

Overall Customer Sentiment

Below Average

43% of reviews positive, 56% negative

43%
positive
  • Positive43%
  • Neutral1%
  • Negative56%

Sentiment Balance

Covering October 2024 — 11 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 36% of reviews in this period, with 64% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.7%
Communication
15.4%
Loyalty
14.1%
Product Quality
10.9%
Customer Support
10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100
50/100
signal score
  • •Built from a negative-review share of 29.7% across this company's analyzed reviews.
  • •49 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.2avg rating
5★
24.2%
4★
3.0%
3★
4.0%
2★
6.0%
1★
62.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 1.9% in the three months before that.

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