Walter Drake

Home & Living • USwww.wdrake.com

Review data last updated July 3, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

4.12 ★ average rating · 2,000 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#552of 675

Top 82% · Bottom Tier

#1 (best)#675 (worst)

#550Peer

#551Peer

#552This company

#553Peer

#554Peer

Overall Customer Sentiment

Below Average

56% of reviews positive, 41% negative

56%

positive

Positive56%
Neutral3%
Negative41%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,986 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

31.2%

Product Quality

13.3%

Loyalty

11.5%

Response Speed

10.9%

Pricing

9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 31.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 41.4% across this company's analyzed reviews.
•6 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating

5★

64.3%

4★

10.8%

3★

9.0%

2★

4.9%

1★

11.0%

Based on 2,000 analyzed reviews. Sentiment is improving: 20.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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