Customereye

Opposite Wall

Home & Living • Canadaoppositewall.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+12.6 vs. last month4.59 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#322of 675
Top 48% · Upper Half
#1 (best)#675 (worst)
#320Peer
#321Peer
#322This company
#323Peer
#324Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 14% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering May 2023 — 22 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 593 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
26.1%
Delivery Shipping
22.6%
Response Speed
13.3%
Loyalty
9.5%
Customer Support
9.2%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
81.8%
4
6.5%
3
4.8%
2
2.7%
1
4.2%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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