Customereye

Washington Post

Media & Contentwww.washingtonpost.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

100 reviews over 2,398 days (about 1.3 per month). Busiest month: 18% of reviews. Languages: en 100%.

Overall Score

37/100
+13.3 vs. last month1.47 ★ average rating · 100 reviews
37/100 from 100 reviews over 8 months, moderate confidence.

Media & Content average: score 61.5, rating 4.08 stars, reply rate 32.3%, over 1,059 ranked companies · benchmark 23 Oct 2026

Score

37.4

Industry average 61.5

24.1 below average

Rating

1.47

Industry average 4.08

2.61 below average

Reply rate

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Industry average 32.3%

not measured

Competitive Performance Rank

Among ranked Media & Content companies

#949of 1059 ranked in Media & Content
Top 90% · Bottom Tierup 17 from last month
#1 (best)#1059 (worst)
#947Peer
#948Peer
#949This company
#950Peer
#951Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

24% of reviews positive, 74% negative

24%
positive
  • Positive24%
  • Neutral2%
  • Negative74%

Sentiment Balance

Covering February 2025 — 9 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Problem Resolution
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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