AbeBooks

Media & Contentwww.abebooks.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

25/100

+35.3 vs. last month1.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Media & Content companies

#170of 172

Top 99% · Bottom Tier

#1 (best)#172 (worst)

#168Peer

#169Peer

#170This company

#171Peer

#172Peer

Overall Customer Sentiment

Below Average

29% of reviews positive, 70% negative

29%

positive

Positive29%
Neutral1%
Negative70%

Sentiment Balance

Covering September 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 35% of reviews in this period, with 65% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.8%

Loyalty

16.3%

Pricing

14.0%

Communication

11.2%

Customer Support

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 22.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH77/100

77/100

signal score

•Built from a negative-review share of 66.7% across this company's analyzed reviews.
•24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

15.8%

4★

2.7%

3★

2.0%

2★

4.8%

1★

74.7%

Based on 600 analyzed reviews. Sentiment is improving: 15.2% of reviews in the last three months were positive, compared with 7.3% in the three months before that.

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