Walgreens

Healthcare & Medicalwww.walgreens.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

38/100

−2.6 vs. last month1.53 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#587of 615

Top 95% · Bottom Tier

#1 (best)#615 (worst)

#585Peer

#586Peer

#587This company

#588Peer

#589Peer

Overall Customer Sentiment

Below Average

27% of reviews positive, 71% negative

27%

positive

Positive27%
Neutral3%
Negative71%

Sentiment Balance

Covering September 2024 — 17 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 41% of reviews in this period, with 59% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

17.7%

Loyalty

17.6%

Response Speed

13.8%

Delivery Shipping

11.8%

Communication

8.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 17.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH93/100

93/100

signal score

•Built from a negative-review share of 73.3% across this company's analyzed reviews.
•25 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.5avg rating

5★

10.0%

4★

1.0%

3★

1.7%

2★

6.3%

1★

81.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 19.3% of reviews in the last three months were positive, compared with 15.7% in the three months before that.

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