Customereye

Kaiser Permanente

Healthcare & Medicalkp.org

Review data last updated .

Based on public reviews and response behavior.

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134 reviews over 391 days (about 10 per month). Busiest month: 19% of reviews. Languages: en 99%, es 2%.

Overall Score

28/100
+22.3 vs. last month1.84 ★ average rating · 134 reviews
28/100 from 134 reviews over 13 months, moderate confidence.

Healthcare & Medical average: score 66.2, rating 4.37 stars, reply rate 46.2%, over 2,252 ranked companies · benchmark 30 Oct 2026

Score

27.8

Industry average 66.2

38.4 below average

Rating

1.84

Industry average 4.37

2.53 below average

Reply rate

—

Industry average 46.2%

not measured

Competitive Performance Rank

Among ranked Healthcare & Medical companies

#2220of 2252 ranked in Healthcare & Medical
Top 99% · Bottom Tierup 833 from last month
#1 (best)#2252 (worst)
#2218Peer
#2219Peer
#2220This company
#2221Peer
#2222Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

37% of reviews positive, 61% negative

37%
positive
  • Positive37%
  • Neutral2%
  • Negative61%

Sentiment Balance

Covering October 2026 — 15 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 60% negative and 7% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Response Speed
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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