Vonage for Businesses | United Kingdom & Europe

Software & Web Services • United Kingdomwww.vonage.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

−30.0 vs. last month3.33 ★ average rating · 1,612 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#168of 363

Top 46% · Upper Half

#1 (best)#363 (worst)

#166Peer

#167Peer

#168This company

#169Peer

#170Peer

Overall Customer Sentiment

Above Average

51% of reviews positive, 46% negative

51%

positive

Positive51%
Neutral3%
Negative46%

Sentiment Balance

Covering August 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,591 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

25.6%

Product Quality

14.8%

Communication

14.7%

Problem Resolution

14.7%

Response Speed

9.9%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 25.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH81/100

81/100

signal score

•Built from a negative-review share of 46.0% across this company's analyzed reviews.
•24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.3avg rating

5★

48.9%

4★

6.1%

3★

6.3%

2★

6.2%

1★

32.5%

Based on 1,612 analyzed reviews. Sentiment is slipping: 34.8% of reviews in the last three months were positive, compared with 55.9% in the three months before that.

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