Customereye

Vitality Medical

Healthcare & Medical • United Stateswww.vitalitymedical.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

61/100
+1.0 vs. last month4.56 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#175of 615
Top 28% · Upper Half
#1 (best)#615 (worst)
#173Peer
#174Peer
#175This company
#176Peer
#177Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 28% negative

69%
positive
  • Positive69%
  • Neutral3%
  • Negative28%

Sentiment Balance

Covering October 2024 — 25 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 16% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.4%
Onboarding
13.0%
Customer Support
12.2%
Response Speed
12.0%
Product Quality
10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 48.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5
82.0%
4
6.2%
3
3.3%
2
2.5%
1
6.0%

Based on 600 analyzed reviews. Sentiment is improving: 94.4% of reviews in the last three months were positive, compared with 89.4% in the three months before that.

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