Virgin Balloon Flights

Gifts & Party Supplies • United Kingdomwww.virginballoonflights.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

59/100

−1.2 vs. last month4.77 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#54of 149

Top 36% · Upper Half

#1 (best)#149 (worst)

#52Peer

#53Peer

#54This company

#55Peer

#56Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%

positive

Positive93%
Neutral1%
Negative6%

Sentiment Balance

Covering November 2024 — 41 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 90% of reviews in this period, with 10% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

26.0%

Customer Support

21.3%

Loyalty

18.4%

Pricing

11.6%

Response Speed

9.5%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 15.3% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

91.3%

4★

3.7%

3★

0.0%

2★

0.3%

1★

4.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.2% of reviews in the last three months were positive, compared with 95.6% in the three months before that.

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