Customereye

VETiONX

Pet Products & Supplies • Grand Rapidswww.vetionx.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

55/100
+10.0 vs. last month4.13 ★ average rating · 1,717 reviews

Competitive Performance Rank

Among fully-analyzed Pet Products & Supplies companies

#161of 263
Top 61% · Mid Pack
#1 (best)#263 (worst)
#159Peer
#160Peer
#161This company
#162Peer
#163Peer

Overall Customer Sentiment

Mid Pack

62% of reviews positive, 36% negative

62%
positive
  • Positive62%
  • Neutral2%
  • Negative36%

Sentiment Balance

Covering June 2018 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,714 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2018.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Loyalty
19.6%
Delivery Shipping
18.1%
Customer Support
14.4%
Product Quality
11.3%
Response Speed
10.7%

Most feedback concerns Loyalty.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100
42/100
signal score
  • •Built from a negative-review share of 35.8% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5★
61.7%
4★
13.0%
3★
10.0%
2★
6.5%
1★
8.7%

Based on 1,717 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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