Based on public reviews and response behavior.
615 reviews over 4,864 days (about 3.9 per month). Busiest month: 21% of reviews. Languages: en 96%, unknown 3%, fr 0%.
Flight & Hotel Booking average: score 66.3, rating 4.29 stars, reply rate 42.1%, over 1,798 ranked companies · benchmark 16 Oct 2026
Score
63.4
Industry average 66.3
2.9 below average
Rating
4.31
Industry average 4.29
0.02 above average
Reply rate
—
Industry average 42.1%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 25% negative
Covering August 2026 — 107 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 12% negative and 2% neutral.
Share of theme mentions
Themes extracted from 615 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,798 ranked companies in Flight & Hotel Booking (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 0% of reviews against an industry average of 42%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Onboarding" is the strongest recurring theme in the reviews: 227 mentions with a sentiment score of 85.10/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
