Based on public reviews and response behavior.
146 reviews over 341 days (about 13 per month). Busiest month: 13% of reviews. Languages: en 100%.
Finance & Insurance average: score 63.1, rating 4.26 stars, reply rate 48.7%, over 2,259 ranked companies · benchmark 10 Oct 2026
Score
47.2
Industry average 63.1
15.9 below average
Rating
3.47
Industry average 4.26
0.79 below average
Reply rate
—
Industry average 48.7%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
62% of reviews positive, 37% negative
Covering September 2026 — 17 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 65% of reviews in this period, with 35% negative and 0% neutral.
Share of theme mentions
Themes extracted from 146 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,259 ranked companies in Finance & Insurance (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.149 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.145). Review the worst months in the trend data to identify specific operational or product issues.
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