Based on public reviews and response behavior.
600 reviews over 2,355 days (about 7.8 per month). Busiest month: 4% of reviews.
Hobbies & Arts average: score 66.0, rating 4.47 stars, reply rate 31.9%, over 2,552 ranked companies · benchmark 23 Oct 2026
Score
66.2
Industry average 66.0
0.2 above average
Rating
4.68
Industry average 4.47
0.21 above average
Reply rate
—
Industry average 31.9%
not measured
Among ranked Hobbies & Arts companies
Only companies with enough recent, scoreable reviews are ranked.
80% of reviews positive, 19% negative
Covering February 2021 — 7 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,552 ranked companies in Hobbies & Arts (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.157 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 8% of reviews against an industry average of 32%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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