Customereye

American Mint

Hobbies & Arts • United Statesamericanmint.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

41/100
3.64 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#446of 467
Top 96% · Bottom Tier
#1 (best)#467 (worst)
#444Peer
#445Peer
#446This company
#447Peer
#448Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%
positive
  • Positive58%
  • Neutral3%
  • Negative40%

Sentiment Balance

Covering July 2021 — 7 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 14% of reviews in this period, with 71% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 571 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.0%
Loyalty
14.4%
Product Quality
14.2%
Customer Support
11.1%
Pricing
10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100
69/100
signal score
  • •Built from a negative-review share of 52.0% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5★
50.0%
4★
13.3%
3★
9.8%
2★
4.2%
1★
22.7%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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