Customereye

Underfloor Heating Direct

Construction & Industrial • United Kingdomwww.underfloorheating-direct.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
+11.1 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#293of 404
Top 73% · Mid Pack
#1 (best)#404 (worst)
#291Peer
#292Peer
#293This company
#294Peer
#295Peer

Overall Customer Sentiment

Mid Pack

76% of reviews positive, 23% negative

76%
positive
  • Positive76%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.2%
Response Speed
15.8%
Product Quality
14.9%
Customer Support
13.4%
Pricing
11.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 37.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
85.8%
4
5.7%
3
2.2%
2
0.8%
1
5.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.2% of reviews in the last three months were positive, compared with 96.4% in the three months before that.

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